Frequently asked questions
What is Glyph Search?
Glyph Search is an internal search AI platform that helps customer support teams instantly find information across all their tools and documents.
Who is Glyph Search for?
It’s designed for customer support teams who waste too much time digging through helpdesks, files, emails, and collaboration tools.
How is Glyph Search different from other search platforms?
Unlike bloated enterprise search tools, Glyph Search is intentionally lightweight. It focuses on delivering fast, relevant results across your internal data—without dozens of confusing features you’ll never use.
How hard is it to set up?
Not at all. You can connect your tools and be searching within minutes.
Is Glyph Search secure?
Yes. We follow enterprise-grade security standards and never use your data to train external models. All access permissions mirror your existing setup.
Can I control what data Glyph Search can access?
Yes. Admins have full control over integrations and data access.
Does Glyph Search reduce escalations?
Yes. It empowers frontline agents with quick access to information, reducing the need to escalate tickets.
What does “lightweight search” mean?
It means fast, simple, and focused. No bloat, no learning curve, no unnecessary dashboards. Just clean search that works out of the box.
Is there a free trial?
Yes. Try Glyph Search free and see the results for yourself.
How does pricing work?
We offer transparent, per-seat pricing at $20 per month designed for mid-sized teams. Contact us for a custom quote based on your team size.